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A Global Brand Embraces a New Form of Managing People with PARiM

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A Global Brand Embraces a New Form of Managing People with PARiM

December 02
12:28 2020
Rethinking employee scheduling and communication.

The challenges of operating a top brand

Being part of the operating team for one of the World’s leading soccer clubs playing in the Premier League in the UK can be challenging at the best of times. It entails managing a diverse pool of over 700 people for game days as well as drawing on preferred suppliers when necessary.

Efficiently communicating to and managing this number of people across many events, with the team’s incredibly busy domestic and global leagues and competitions, would present a challenge to any organization never mind a club ranking 8th globally in the 2019 Deloitte Football Money League, based in a busy part of London, United Kingdom – with fans across a city with a metropolitan area population of 14 million inhabitants as well as across the world.

That was precisely the situation Wills Payne, the Senior Operations Officer for Matchday Safety for Chelsea F.C. found himself in.

A different approach with PARiM

His operating team were using a basic text messaging system which meant there was room for errors, misunderstandings and miscommunication. Not to mention the hours required to chase by phone a large number of stewards and security staff needed for a full game-day schedule. On top of this, there was then the uncertainty until the actual matchday of the exact numbers turning up.

The Matchday Safety Team decided they should actively look for a system, and when their preferred supplier recommended PARiM Workforce Software, they looked at the system as a possible solution.

With its unique Events Module allowing notifications, communication and costings by event or match day team in this case – the copying of events and event position profiles in seconds for future events enable the club to set up an entire season’s worth of scheduled events within minutes.

Wills says: “We love the ability to pick key staff such as Fire Stewards and let the remaining staff apply for the shifts on the App from wherever they are – it allows us to staff our events more easily, quicker and further in advance – so less pressure as we get to match day much greater certainty on numbers of staff attending – and of course no more phone calls, no more urgent chasing texts.”

A partnership towards paperless employee management

The partnership with PARiM has resulted in a rare combination of greater certainty and control over staff while offering flexibility that employees desire. Managers know there is a smaller chance of a missed shift while staff can apply for shifts and work when they want to, view their schedule and gross pay straight from a free mobile app.

Wills concluded: “PARiM helped us load our staff data and took time to train us. We have also received fantastic support since we started. We are still rolling out the system as it will eventually mean no more paper with its qualification and certificate expiry reminders.”

Media Contact
Company Name: PARiM
Contact Person: David Duncan
Email: Send Email
Phone: +44-0207-097-3878
Country: United Kingdom
Website: https://parim.co/